Manzo Bisteccheria Privacy Policy

Introduction

This Privacy Policy outlines Manzo Sydney Pty Ltd (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at https://www.manzo.com.au (" Site "), or otherwise share personal information with us (collectively: " Users "). 

Grounds for data collection 

Processing of Your Personal Information

For the purposes of this Privacy Policy, “Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.



We collect, use and disclose Personal Information where it is reasonably necessary for our business activities and in accordance with applicable privacy laws. This may include:

• providing our services, including managing restaurant reservations, enquiries, events, group bookings and customer requests;
• processing payments, managing bookings and administering our relationship with you;
• communicating with you regarding your reservation, enquiry, event or other interaction with Manzo Bisteccheria;
• sending marketing communications, offers, news and updates where you have consented to receive them or where otherwise permitted by law;
• using your Personal Information for purposes related to the reason it was originally collected, where you would reasonably expect us to do so;
• complying with our legal, regulatory and financial obligations, including where the use or disclosure of Personal Information is required or authorised by law; and
• protecting the rights, safety and security of our guests, employees, business, premises and systems where permitted by law.

Where your consent is required, you may withdraw that consent at any time, subject to applicable legal requirements.

By using our website or providing Personal Information to us, you acknowledge that your Personal Information will be handled in accordance with this Privacy Policy.

We encourage you to read this Privacy Policy carefully so that you understand how Manzo Bisteccheria collects, holds, uses and discloses your Personal Information. 

What information we collect?

We may collect different types of information when you visit the Manzo Bisteccheria website, make a reservation, submit an enquiry, join our mailing list, attend an event or otherwise interact with us.

Personal Information

The Personal Information we collect may include:

• Contact information: your name, email address, phone number and other contact details you provide to us.
• Reservation information: details relating to your booking, including reservation date and time, number of guests, seating preferences, special requests and booking history.
• Group booking and event information: information you provide when enquiring about group dining, private or semi-private events, functions or special occasions.
• Dining preferences: information you choose to provide about dietary requirements, allergies, accessibility requirements, preferences or special occasions.
• Payment information: where payment, deposits or pre-authorisations are required, payment information may be collected and processed securely by our third-party payment providers. We do not necessarily store complete payment card details ourselves.
• Marketing information: your communication preferences and information relating to your interaction with our marketing communications, including whether you have opened or interacted with an email.
• Enquiry information: information you provide when contacting us through our website, forms, email, telephone or other communication channels.
• Technical information: information such as your IP address, browser type, device type, operating system and information about how you interact with our website.



Non-Personal and Website Usage Information

We may also collect information about how visitors use our website that does not directly identify an individual. This may include pages viewed, links clicked, referring websites, approximate location, browser and device information, access times and general website usage information.

We may use cookies, analytics tools and similar technologies to collect this information to understand how our website is used, improve its functionality, measure marketing performance and improve the experience we provide to our guests.

• Some information may also be collected on our behalf by third-party service providers that support our reservations, payments, website, analytics and marketing activities. Information collected by these providers may also be subject to their respective privacy policies.

How do we receive information about you?

We may receive Personal Information about you in a number of ways, including:

• Directly from you: when you make a reservation, submit an enquiry, join our mailing list, make a group or event booking, contact us, provide feedback or otherwise interact with Manzo Bisteccheria.
• When you use our website: we may automatically collect certain technical and usage information when you visit or interact with our website, including through cookies and similar technologies.
• Through our service providers: we may receive information through third-party platforms and service providers that support our reservations, payments, events, marketing, analytics and other business activities.
• Through your interactions with our communications: we may receive information about how you interact with our emails, offers and other marketing communications.
• From social media and other online platforms: where you interact with Manzo Bisteccheria through social media or other digital platforms, we may receive information in accordance with your settings and the privacy practices of those platforms.
• We only collect Personal Information that is reasonably necessary for our business activities and handle that information in accordance with this Privacy Policy and applicable privacy laws.

What information we collect?

We do not rent or sell your Personal Information. We may use or disclose your Personal Information to third parties only as described in this Privacy Policy, where necessary to provide our services, or where required or authorised by law.

We may use your Personal Information for purposes including:

• managing restaurant reservations, group bookings, events and enquiries;
• communicating with you about your reservation, booking, event or enquiry;
• responding to customer service requests, questions and feedback;
• processing payments, deposits and other transactions where applicable;
• managing guest preferences and improving your experience with Manzo Bisteccheria;
• sending you news, offers, event information and marketing communications where you have consented to receive them or where otherwise permitted by law;
• delivering and measuring digital advertising and marketing campaigns;
• analysing website traffic, customer interactions and campaign performance;
• improving our website, services and overall guest experience;
• maintaining the security and operation of our website and systems; and
• complying with our legal, regulatory and financial obligations.

We may disclose Personal Information to trusted third-party service providers that assist us in operating Manzo Bisteccheria and providing our services. These may include providers of restaurant reservation and guest management systems, payment processing, website hosting, online forms, email and marketing services, analytics, digital advertising, customer relationship management, IT services and other business support services.

Some of these third-party service providers may process or store Personal Information outside Australia. Where appropriate, we take reasonable steps to ensure that Personal Information disclosed to third parties is handled in accordance with applicable privacy requirements.

We may use third-party advertising and analytics services to understand how visitors interact with our website, measure the effectiveness of our advertising campaigns and deliver relevant advertising. This may involve the use of cookies, pixels and similar technologies.



We may also disclose Personal Information where we reasonably believe it is necessary or where required or authorised by law, including to comply with applicable laws, regulations, legal processes or government requests; protect or enforce our legal rights; investigate suspected fraud, unlawful activity or security incidents; protect the rights, property or safety of Manzo Bisteccheria, our guests, employees or others; respond to legal claims; or assist law enforcement and regulatory authorities where required or authorised by law.

User Rights

You may request to: 

1. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information. 
2.  Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
3.  Request rectification of your personal information that is in our control.
4.  Request erasure of your personal information. 
5.  Object to the processing of personal information by us. 
6.  Request to restrict processing of your personal information by us.
7.  Lodge a complaint with a supervisory authority.

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements. 

If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below: 1300 62 69 62

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy .

Third party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 

How do we safeguard your information?

We take great care in implementing and maintaining the security of the Site and your information. [explain about your security practices, such as: we employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy] . Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Transfer of data outside the EEA 

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Advertisement

We may use third-party advertising and analytics services to promote Manzo Bisteccheria and measure the effectiveness of our advertising campaigns.

These services may use cookies, pixels and similar technologies to collect information about how you interact with our website. This information may be used to measure advertising performance, understand website activity and show you advertising that may be relevant to your interests on other websites, search engines and social media platforms.

Our advertising and analytics providers may include platforms such as Google and Meta. Information collected through these technologies is handled in accordance with the privacy policies and settings of the relevant third-party providers.

You can manage or disable cookies through your browser settings and, where available, through the cookie preferences provided on our website. You can also manage personalised advertising through the privacy and advertising settings provided by the relevant advertising platforms.

Disabling certain cookies or tracking technologies may affect some website functionality but will not prevent you from accessing the general content of our website

.

Marketing

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you. 

Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists. 

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Corporate transaction

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at webmaster@alfahopsitality.com.au

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at bookings@manzo.com.au

MANZO SYDNEY PTY LTD

ABN: 41 694 411 357

Last Modified 24/09/2026